Frequently Asked Questions
Everything you need to know about your HEIRLOME experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How do I ensure I choose the right size?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for specific garment behavior.
Are HEIRLOME products sustainably made?
Yes, we prioritize ethical manufacturing and sustainable fabrics. We work exclusively with certified factories to ensure fair wages and minimize our environmental footprint through small-batch production.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.