Returns & Exchanges
At HEIRLOME, we strive for timeless satisfaction; if your purchase does not perfectly align with your wardrobe, we offer a seamless 30-day return policy for all unworn items. We ensure that every piece finds its rightful home through a simplified and elegant exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.
Affix the Label
Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your return parcel.
Final Inspection & Refund
Once our atelier receives and inspects your return, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing